Privacy policy

Controller

Jean-Claude Colson, who operates Les Gîtes de Jean-Claude in Hastière, is the controller. Contact: contact@lesgitesdejeanclaude.com.

Booking

Your last name, first name, date of birth, country of residence, email and phone are used to confirm the stay, contact you about it and meet our obligations, including tourism statistics. Legal basis: performance of the contract.

Draft on this device

Dates, guests and details already entered stay in this browser for 30 days, so you can pick up your booking later. They are sent when you start the payment. Clearing this site’s data removes them.

Staying in touch

Your email and phone may also be used to suggest other stays, beyond this booking. You can object at any time, including now with the box in the form, with no effect on this stay. Legal basis: legitimate interest, with a right to object.

Recipients and security

This data is not sold. It is shared only with providers needed for hosting or sending messages, who must keep it confidential. Appropriate security measures limit access.

Retention and rights

Data is kept for the duration of the stay and of our legal obligations (including accounting) and, for offers, until you object. You can request access, correction, erasure or restriction, and lodge a complaint with the Belgian Data Protection Authority.

Data controller

The data controller is Jean-Claude Colson, who runs Les Gîtes de Jean-Claude as a private individual, a tourist accommodation business in Hastière, Belgium.

For any question about your personal data, or to exercise your rights, you can write to contact@lesgitesdejeanclaude.com.

Data processed when you visit the website

You do not need an account to browse the website. As with any website, its technical operation may involve processing data such as your IP address, the date and time of connection, the pages viewed, your browser, the device used and security logs.

This data is processed to display the website, keep it secure, prevent abuse and maintain the service. The legal basis is our legitimate interest in providing a reliable and secure website.

No advertising trackers are loaded. Audience measurement (Google Tag Manager and Google Analytics) only loads after you accept the “measurement” category.

• Purposes: display pages, secure the website, prevent abuse, diagnose technical incidents.
• Data concerned: IP address, date and time of the request, URL viewed, browser, device, language, technical and security logs.
• Legal basis: legitimate interest in providing an accessible, reliable and secure website.
• Recipients: Les Gîtes de Jean-Claude and the technical host Cloudflare.
• Retention: as long as strictly necessary for technical and security purposes, according to the logs kept by the host.

Cookies

Preferences and booking draft

The website stores certain preferences in your browser that are necessary or useful for your visit, in particular your consent choice, language region and booking draft.

The booking draft may contain the dates selected, the number of guests, the late check-out option, preparation requests, dietary preferences, a promo code and the details already entered. It lets you resume an interrupted booking for a limited time.

This processing is based on the need to provide the requested feature or on our legitimate interest in making the booking process easier.

• Purposes: keep your language, consent and booking choices during your visit.
• Data concerned: language region, consent choice, accommodation viewed, dates, guests, options, requests, dietary preferences, promo code and fields already completed.
• Legal basis: service expressly requested for the booking draft; legitimate interest or requested preference for the language and resuming the booking.
• Recipients: data stored locally in your browser and sent to the website only when you continue the booking.
• Retention: up to 30 days for the booking draft; until the website data is cleared for certain local preferences.

Direct booking

When you search for a stay or make a booking, the information needed to calculate availability, the price and the confirmation is processed by the website and by the booking system.

Your date of birth is used to check that the person booking is an adult. Your country of residence and stay details may be used to meet administrative, statistical or tax obligations related to tourist accommodation.

The main legal basis is taking pre-contractual steps at the traveller’s request and, once the booking is confirmed, performing the contract. Some data may also be kept to meet legal obligations or to defend rights in the event of a dispute.

• Purposes: search availability, calculate the price, create the booking, confirm the stay, prepare your arrival, handle requests and deal with complaints.
• Stay data: accommodation chosen, arrival and departure dates, number of adults, children and babies, arrival time, late check-out option.
• Practical data: preparation requests, dietary preferences, promo code and choice to opt out of offers.
• Identification and contact data: first name, last name, date of birth, country of residence, email and phone.
• Legal basis: pre-contractual steps requested by the traveller, performance of the booking contract, any legal obligations and legitimate interest in defending rights.
• Recipients: Les Gîtes de Jean-Claude, Beds24 for the booking, technical providers needed for the booking process, and communication providers for messages about the stay.
• Retention: as long as needed to manage the stay, provide after-sales service, prove the booking, meet legal obligations and defend any rights.

Online payment

Card payment is processed by Stripe. The operator does not receive or store your full card number.

The data needed for payment, fraud prevention, confirmation of the transaction and, where applicable, refunds is processed by Stripe. The legal basis is performance of the booking contract and, for some processing, the payment provider’s own legal obligations or legitimate interests.

• Purposes: collect payment for the stay, secure the transaction, prevent fraud, confirm payment and issue a refund when one is due.
• Data concerned: amount, currency, accommodation, stay dates, email address, transaction ID, payment status and card data processed by Stripe.
• Legal basis: performance of the booking contract; Stripe’s legal obligations and legitimate interests in payment security and compliance.
• Recipients: Stripe and, to confirm the stay, Les Gîtes de Jean-Claude and the necessary technical providers.
• Retention: for the periods needed to prove payment, process refunds, meet accounting or tax obligations and meet Stripe’s own obligations.

Confirmation and contact about your stay

After confirmation, you may receive a summary email. It includes the accommodation, dates, arrival time, number of guests, amount, address of the accommodation and any options.

Your contact details may also be used to answer your requests, organise your arrival, handle a change or deal with a complaint.

• Purposes: confirm the booking, send useful information about the stay, answer questions, handle a change, cancellation or complaint.
• Data concerned: identity, email, phone, stay details, content of messages and information needed to follow up on the request.
• Legal basis: performance of the contract, pre-contractual steps or legitimate interest in following up the relationship with the traveller.
• Recipients: Les Gîtes de Jean-Claude, Google Workspace/Gmail and the technical providers needed to prepare or send the messages.
• Retention: as long as needed to follow up the stay, provide after-sales service and keep evidence of relevant exchanges in the event of a dispute.

Offers and customer relationship

Your email and phone number may be used to suggest other stays, exclusive offers or last-minute availability, unless you object.

The legal basis is our legitimate interest in keeping in touch with interested travellers or past guests. You can object at any time by writing to contact@lesgitesdejeanclaude.com, with no effect on your booking.

• Purposes: send news, stay suggestions, exclusive offers or last-minute availability from Les Gîtes de Jean-Claude.
• Data concerned: email, phone, stay or interest history, choice to opt out of offers.
• Legal basis: legitimate interest, subject to your right to object.
• Recipients: Les Gîtes de Jean-Claude and the technical or email providers needed to send them.
• Retention: until you object or until the data is no longer relevant to our relationship with you.

Map and third-party services

The accommodation pages include a Google Maps map. It loads if you have chosen “Accept all”, or after you click “Show the interactive map”. Directions links open Google when you use them. Google may then process technical data such as your IP address, the page viewed, language, map settings and the coordinates displayed.

Links to Facebook, Instagram, WhatsApp, Google Maps or an email address open third-party services. Those services then apply their own terms and privacy policies.

• Purposes: show where the accommodation is, suggest directions and make it easier to get in touch or visit external pages.
• Data concerned: technical data sent when the map loads or is used, and data you choose to share with the third-party service after clicking.
• Legal basis: consent, given via “Accept all” or by clicking “Show the interactive map”; legitimate interest for the directions and contact links you choose to open.
• Recipients: Google Maps for the map and directions; Facebook, Instagram, WhatsApp or your email client only when you use the corresponding links.
• Retention: according to the policies of the third-party services concerned.

Recipients

The data is intended for Les Gîtes de Jean-Claude and for the providers needed to run the website and the stay: website host, booking tool, payment provider, email service, content management tool, mapping service and technical security providers.

The data is not sold and is not passed on to advertising networks.

• Cloudflare: hosting, website delivery and security.
• Beds24: availability, prices and bookings.
• Stripe: payment, payment security and any refund.
• Google Workspace/Gmail: sending and receiving emails about stays.
• Google Maps: map, location and directions.
• Google Tag Manager and Google Analytics: audience measurement, only after you accept the “measurement” category.
• Sanity and Supabase: content management and technical services needed for the booking process.

International transfers

Some providers may process data outside the European Economic Area, in particular in the United States.

Where such transfers take place, they must be covered by the mechanisms provided for by the GDPR, such as an adequacy decision, the Data Privacy Framework where it applies, standard contractual clauses or equivalent safeguards.

Retention periods

The booking draft stored in your browser expires after 30 days. Temporary information related to returning from payment is kept only for the browsing session or until the end of the booking process.

Data relating to a confirmed booking is kept for as long as needed to manage the stay, provide after-sales service, prove the contract, comply with applicable legal, tax or accounting obligations and defend any rights.

Data used for the customer relationship and offers is kept until you object or until it is no longer relevant to our relationship with you.

Your rights

Under the conditions set out in the GDPR, you have several rights over your personal data.

To exercise your rights, write to contact@lesgitesdejeanclaude.com. You will receive a reply within the legal time limit, normally one month.

You can also lodge a complaint with the Belgian Data Protection Authority (Autorité de protection des données), Rue de la Presse 35, 1000 Brussels, or via autoriteprotectiondonnees.be.

• Right of access: obtain confirmation that data about you is being processed and receive a copy.
• Right to rectification: have inaccurate or incomplete data corrected.
• Right to erasure: request deletion of data when the legal conditions are met.
• Right to restriction: request that certain processing be temporarily suspended.
• Right to data portability: receive certain data in a structured format where this right applies.
• Right to object: object to processing based on legitimate interest, in particular offers and loyalty communications.

Security

The operator takes reasonable measures to protect personal data against unauthorised access, loss, alteration or unwanted disclosure.

Access to the data is limited to the people and providers who need it for the purposes described in this policy.